Privacy Policy

شام مارت is the data controller for customer information. This policy explains how we collect, use and protect your personal data.

Data We Collect

We collect the following data:

• Account data: Name, email and phone number.
• Order data: Purchase details and delivery address.
• Payment data: Processed via secure partners; we do not store card details.
• Technical data: IP address, browser type, visit time.
• Shopping preferences: Products you viewed or added to cart.

How We Use Your Data

We use data to fulfill your orders, improve the service, send order notifications, and comply with Syrian law.

Data Sharing

We share your data only with:

• Delivery partners (to fulfill shipments).
• Payment processors (to complete transactions).
• Official authorities upon legal request.

Your Rights

You have the right to:

• Access your data.
• Request corrections.
• Request deletion.
• Object to processing.
• Port your data to another provider.

To exercise your rights, email us at cs@shammart.com.

Cookies

We use essential cookies to operate the site and remember your cart, and a first-party visitor identifier (shira_vid) that lets this store see basic, aggregate visitor numbers. It is a random value that identifies a browser, not a person, and it is not shared with any advertising network by us. This store may also choose to enable its own advertising or analytics tag, for example a Meta or Google pixel, in which case that provider sets its own cookies and the store owner decides that, not Shira. You can clear or block cookies in your browser settings.

Inquiries

For any privacy-related question, email us at cs@shammart.com or use the contact page. Contact Us.